Legal

Terms of Service

The Osmira website located at https://osmira.app (the “Site”) and the hosted Osmira product that turns product manuals and related content into AI assistants you can publish for your customers (the “Services”) are provided by Osmira (“Osmira,” “us,” “our,” and “we”).

Certain features of the Site or Services may be subject to additional guidelines, terms, or rules, which will be posted in connection with those features. All such additional terms are incorporated by reference into these Terms of Service (“Terms”). Your access to and use of the Site and Services is also subject to our Privacy Policy.

THESE TERMS SET FORTH THE LEGALLY BINDING TERMS AND CONDITIONS THAT GOVERN YOUR USE OF THE SITE AND SERVICES. BY ACCESSING OR USING THE SITE OR SERVICES, YOU ARE ACCEPTING THESE TERMS (ON BEHALF OF YOURSELF OR THE ENTITY THAT YOU REPRESENT), AND YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT, AUTHORITY, AND CAPACITY TO ENTER INTO THESE TERMS (ON BEHALF OF YOURSELF OR THE ENTITY THAT YOU REPRESENT). YOU MAY NOT ACCESS OR USE THE SITE OR SERVICES OR ACCEPT THESE TERMS IF YOU ARE NOT AT LEAST 18 YEARS OLD. IF YOU DO NOT AGREE WITH ALL OF THE PROVISIONS OF THESE TERMS, DO NOT ACCESS AND/OR USE THE SITE OR SERVICES.

1. Accounts

1.1 Account creation

To use certain features of the Services, you may register for an account and provide information about yourself as prompted by the registration form. You represent and warrant that: (a) all required registration information you submit is truthful and accurate; and (b) you will maintain the accuracy of such information. Osmira may suspend or terminate your account in accordance with these Terms.

1.2 Account responsibilities

You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account, including use by your team members. You must notify us promptly if you believe your account has been compromised.

2. Access to the Site and Services

2.1 License

Subject to these Terms, Osmira grants you a non-transferable, non-exclusive, revocable, limited license to use and access the Site and Services solely for your own internal business use in accordance with your subscription plan.

2.2 The Services

Osmira indexes documents and related content you provide and publishes AI assistants that answer questions with citations back to source material. You decide where each assistant is deployed (for example, your website, help center, or messaging integrations) and are responsible for keeping documents current, especially when safety information changes (such as recalls or corrected procedures).

2.3 Customer Content

Your documents and related materials (“Customer Content”) remain yours. You grant Osmira a license to host, process, index, and display Customer Content, and to process questions and answers related to your assistants, solely as needed to provide and improve the Services for you. You represent that you have all rights necessary to provide Customer Content to us for these purposes (including rights in any third-party or OEM material included in manuals). Digitization of print-only manuals may be quoted and billed separately from your subscription.

2.4 AI-generated answers

Answers are generated by AI from the Customer Content you provide and may be inaccurate, incomplete, or misleading — even when a citation is attached. Osmira is not a substitute for your own safety warnings or a manufacturer's official guidance. Critical safety information must also be communicated to your customers through channels other than the assistant.

2.5 Your customers

People who interact with assistants you publish are your customers (or end users), not Osmira's. You are solely responsible for that relationship, including any notices, consents, or other obligations required by law in connection with those interactions.

2.6 Certain restrictions

The rights granted to you in these Terms are subject to the following restrictions: (a) you shall not license, sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit the Site or Services, whether in whole or in part, except as expressly permitted by your plan or a separate written agreement; (b) you shall not modify, make derivative works of, disassemble, reverse compile, or reverse engineer any part of the Site or Services; and (c) except as expressly stated herein, no part of the Site or Services may be copied, reproduced, distributed, republished, downloaded, displayed, posted, or transmitted in any form or by any means. Unless otherwise indicated, any future release, update, or other addition to functionality shall be subject to these Terms. All copyright and other proprietary notices must be retained on all copies.

2.7 Modification

Osmira reserves the right, at any time, to modify, suspend, or discontinue the Site or Services (in whole or in part) with or without notice to you. You agree that Osmira will not be liable to you or to any third party for any modification, suspension, or discontinuation of the Site or Services or any part thereof.

2.8 Ownership

You acknowledge that all intellectual property rights, including copyrights, patents, trademarks, and trade secrets, in the Site and Services and their content are owned by Osmira or its suppliers. Neither these Terms nor your access transfers to you or any third party any rights, title, or interest in or to such intellectual property rights, except for the limited access rights expressly set forth in Section 2.1. Osmira and its suppliers reserve all rights not granted in these Terms. There are no implied licenses granted under these Terms. Our branding may not be used on your products without prior written permission.

3. Subscriptions, trials, and fees

3.1 Plans and renewal

Paid plans are billed per workspace, in advance, on the billing cycle you select (monthly). Each cycle renews automatically on the same terms unless you cancel before renewal through your account or by contacting us. You must keep a valid payment method on file. If an automatic charge fails, we may invoice you and set a deadline to cure payment failure.

3.2 Trials

We may offer a free trial. If we have collected billing details in advance, you will not be charged until the trial ends, at which point the selected plan begins billing unless you have cancelled. We may change or withdraw a trial offer at any time.

3.3 Price changes

We may change plan prices. Any increase takes effect at the end of your then-current billing cycle, and we will provide at least thirty (30) days' notice. Continued use after the effective date constitutes acceptance of the new price. Fees already paid are non-refundable except where required by law.

3.4 Fair use

Each plan includes allowances (for example, messages and assistants). Sustained use beyond your plan may require an upgrade. We may throttle or suspend a workspace that engages in automated or scripted abuse or that degrades the Services for others, after attempting to contact you where practical.

4. Acceptable Use Policy

The following terms constitute our “Acceptable Use Policy.” You agree not to:

use the Site or Services to violate any law or infringe any person's rights;
upload or transmit Customer Content you do not have the rights to use;
upload, transmit, or distribute any viruses, worms, or software intended to damage or alter a computer system or data;
send unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, or other unsolicited messages through an assistant or the Services;
harvest, collect, gather, or assemble information or data regarding other users without their consent;
interfere with, disrupt, or create an undue burden on servers or networks connected to the Site or Services;
attempt to gain unauthorized access to the Site or Services or to other systems or networks connected to them, or to access another workspace's data;
interfere with any other user's use and enjoyment of the Site or Services;
use software or automated agents or scripts to produce multiple accounts, or to generate automated searches, requests, or queries to (or to strip, scrape, or mine data from) the Site or Services, except that we conditionally grant public search engines revocable permission to use spiders to copy materials from the public Site solely to the extent necessary to create publicly available searchable indices, subject to our robots.txt parameters;
impersonate Osmira or any other person or entity in connection with the Services; or
resell, white-label, or commercially exploit the Services without our prior written consent.

5. Regulated and sensitive data

The Services are not designed to process protected health information, payment card data subject to PCI DSS (other than through our payment processor for your subscription), government identifiers, or other data subject to heightened regulatory requirements, and we do not currently offer specialized compliance agreements for those categories by default. Do not submit such material into manuals, assistants, or conversations unless we have agreed in writing. If you do so anyway, you remain solely responsible.

6. Data processing on your behalf

For Customer Content and end-user conversations with your assistants, we act as a processor (or service provider) on your instructions. We will process that material only as needed to provide the Services, keep personnel who handle it under confidentiality obligations, implement appropriate technical and organizational security measures, assist you with end-user requests where reasonably feasible, notify you without undue delay of a personal-data breach affecting that material, and delete or return it when your account ends, subject to legal retention requirements. We use subprocessors to deliver parts of the Services and remain responsible for their performance under these Terms; email us for the current list. Enterprise customers may request a separate data processing agreement.

7. Enforcement

We reserve the right (but have no obligation) to investigate and/or take appropriate action against you in our sole discretion if you violate the Acceptable Use Policy or any other provision of these Terms or otherwise create liability for us or any other person. Such action may include suspending or terminating your account and reporting you to law enforcement authorities.

8. Feedback

If you provide Osmira with any feedback or suggestions regarding the Site or Services (“Feedback”), you hereby assign to Osmira all rights in such Feedback and agree that Osmira shall have the right to use and fully exploit such Feedback and related information in any manner it deems appropriate. Osmira will treat any Feedback you provide as non-confidential and non-proprietary. You agree that you will not submit to Osmira any information or ideas that you consider to be confidential or proprietary.

9. Communications

9.1 Generally

By providing your email address (or other contact details) to us, you consent to receive communications from Osmira about your use of the Site and Services, including transactional messages about your account, subscription, and security.

9.2 Promotional email communications

If you opt in to receive marketing or promotional email communications from us, you may opt out by following the unsubscribe instructions in the communication itself. You acknowledge that you are not required to consent to receive promotional emails as a condition of using the site or services.

9.3 Electronic communications

The communications between you and Osmira use electronic means. For contractual purposes, you (a) consent to receive communications from Osmira in electronic form; and (b) agree that all terms and conditions, agreements, notices, disclosures, and other communications that Osmira provides to you electronically satisfy any legal requirement that such communications would satisfy if they were in a hardcopy writing. The foregoing does not affect your non-waivable rights.

10. Copyright complaints

If you believe that material on the Site or Services infringes your copyright, email us with “Copyright Infringement” in the subject line and include: your signature (electronic is fine); a description of the copyrighted work; identification of the allegedly infringing material and its location; your contact details; a statement that you have a good-faith belief that the use is not authorized; and a statement under penalty of perjury that your notice is accurate and that you are authorized to act. Knowingly misrepresenting infringement may expose you to liability.

11. Indemnification

You agree to indemnify and hold Osmira (and its officers, employees, and agents) harmless, including costs and attorneys' fees, from any claim or demand made by any third party due to or arising out of (a) your use of the Site or Services; (b) your Customer Content; (c) your violation of these Terms; (d) your violation of applicable laws or regulations; or (e) disputes between you and your end users or customers. Osmira reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims. You agree not to settle any matter without the prior written consent of Osmira. Osmira will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

12. Third-party links and applications; release

12.1 Third-party links and applications

The Site and Services may contain links to third-party websites and services and integrations with third parties (collectively, “Third-Party Links and Applications”). Such Third-Party Links and Applications are not under the control of Osmira, and Osmira is not responsible for them. Osmira provides access only as a convenience and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Links and Applications. You use them at your own risk. When you use any Third-Party Links and Applications, the applicable third party's terms and policies apply, including privacy and data practices.

12.2 Release

You hereby release and forever discharge Osmira (and our officers, employees, agents, successors, and assigns) from, and hereby waive and relinquish, each and every past, present, and future dispute, claim, controversy, demand, right, obligation, liability, action, and cause of action of every kind and nature (including personal injuries, death, and property damage), that has arisen or arises directly or indirectly out of, or that relates directly or indirectly to, the Site or Services (including interactions with any other users or any Third-Party Links and Applications).

13. Disclaimers

THE SITE AND SERVICES ARE PROVIDED ON AN “AS-IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS AND NO GUARANTEES REGARDING OUTCOMES OR PERFORMANCE. OSMIRA (AND OUR SUPPLIERS) EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ALL WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, OR NON-INFRINGEMENT. WE (AND OUR SUPPLIERS) MAKE NO WARRANTY THAT THE SITE OR SERVICES WILL MEET YOUR REQUIREMENTS, WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS, OR WILL BE ACCURATE, RELIABLE, FREE OF VIRUSES OR OTHER HARMFUL CODE, COMPLETE, LEGAL, OR SAFE — INCLUDING WITH RESPECT TO AI-GENERATED ANSWERS OR CITATIONS. IF APPLICABLE LAW REQUIRES ANY WARRANTIES WITH RESPECT TO THE SITE OR SERVICES, ALL SUCH WARRANTIES ARE LIMITED IN DURATION TO NINETY (90) DAYS FROM THE DATE OF FIRST USE.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

14. Limitation on liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL OSMIRA (OR OUR SUPPLIERS) BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFITS, LOST DATA, COSTS OF PROCUREMENT OF SUBSTITUTE PRODUCTS, OR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF, OR INABILITY TO USE, THE SITE OR SERVICES, EVEN IF OSMIRA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ACCESS TO, AND USE OF, THE SITE AND SERVICES IS AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE OR COMPUTER SYSTEM, OR LOSS OF DATA RESULTING THEREFROM.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THESE TERMS (FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION), WILL AT ALL TIMES BE LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO OSMIRA IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM AND (B) ONE HUNDRED US DOLLARS (U.S. $100.00). THE EXISTENCE OF MORE THAN ONE CLAIM WILL NOT ENLARGE THIS LIMIT. YOU AGREE THAT OUR SUPPLIERS WILL HAVE NO LIABILITY OF ANY KIND ARISING FROM OR RELATING TO THESE TERMS. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

15. Term and termination

Subject to this Section, these Terms will remain in full force and effect while you use the Site or Services. You may stop using the Services and delete your workspace at any time. We may suspend or terminate your rights to access or use the Site or Services at any time for any reason at our sole discretion, including for any use in violation of these Terms. Upon termination, your right to access and use the Site and Services will terminate immediately. Osmira will not have any liability whatsoever to you for any suspension or termination of your rights under these Terms. Data deletion after account closure is described in our Privacy Policy. Even after your rights under these Terms are terminated, the following provisions will remain in effect: Sections 2.3, 2.6, 2.8, and 4 through 16.

16. General

16.1 Changes

These Terms are subject to occasional revision. If we make any substantial changes, we may notify you by email to the last email address you provided to us (if any), and/or by prominently posting notice of the changes on our Site. You are responsible for providing us with your most current email address. In the event that the last email address you provided is not valid or capable of delivering notice, our dispatch of the email containing such notice will nonetheless constitute effective notice. Any changes to these Terms will be effective upon the earlier of thirty (30) calendar days following our dispatch of an email notice to you (if applicable) or thirty (30) calendar days following our posting of notice of the changes on our Site. These changes will be effective immediately for new users. Continued use of our Site or Services following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by them.

16.2 Entire Terms

These Terms constitute the entire agreement between you and us regarding use of the Site and Services. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. The section titles in these Terms are for convenience only and have no legal or contractual effect. The word “including” means “including without limitation.” If any provision of these Terms is, for any reason, held to be invalid or unenforceable, the other provisions of these Terms will be unimpaired and the invalid or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law. These Terms, and your rights and obligations herein, may not be assigned, subcontracted, delegated, or otherwise transferred by you without Osmira's prior written consent, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void. Osmira may freely assign these Terms. The terms and conditions set forth in these Terms shall be binding upon assignees.

16.5 Copyright / trademark information

All trademarks, logos, and service marks (“Marks”) displayed on the Site or Services are our property or the property of other third parties. You are not permitted to use these Marks without our prior written consent or the consent of such third party which may own the Marks. All goodwill generated from the use of any Osmira Marks will inure to Osmira's benefit.

16.6 Contact information

Questions about these Terms? Email .